FAQ's ON DELIVERY INFORMATION
Q. Which Courier Company do we use for shipping our Order?
A. Our two main Delivery carriers are FedEx & DHL for our International order shipments. The usual delivery time is 3-5 working days. To some countries it takes 2-3 days additional.
We try and get the best possible price for shipping for you and use the carrier which gives the best price for your shipment. Any savings if applicable are passed back to you.
Q. Which Company do we use for shipping our samples?
A. For samples shipping within the USA we use USPS / FedEx ground. When shipped by USPS we send you a prepaid return envelope along as well to make it easy for you to drop it in your mailbox or at any USPS location.
For samples shipped within the UK we use Royal Mail services.
Q. How long does it take to receive the samples once payment is made?
A. Samples if readily available will reach you within 3-4 working days within the USA. You would need to return the samples in 2-3 days after you have received them.
Q. VAT charges, what are they and who is responsible?
A. VAT if applicable in any specific countries for example: UK, Canada, Trinidad & Tobago is payable on the value of shipment that is sent and is payable by the client who placed the order. Raniti LLC.is not repsonsible for a client’s VAT charge.
Q. How long does it take for the order to be completed and delivered to our address?
A. For Pre-Designed cards once proof is approved the cards will be delivered to the destination in 10-12 working days approximately. (Weekends are not considered as working days for shipment.)
For Custom Designer cards once proof is approved the cards will be delivered to the destination in 15-25 working days approximately depending on the style and work. (Weekends are not considered as working days for shipment.)
We email your the tracking number when we receive it from the dispatch team which is usually a day or two after the dispatch.
Weather conditions, Natural calamities and Customs delay are not in our hands and we do not take responsibility in any such conditions.
For any further questions related to Delivery options please email us at email@example.com