How to Order - FAQ

HOW TO ORDER

1) Browse through the different Product categories and their catalogs.
2) Remember, in order to view prices, save your Favorites, and faster inquiry sending process it is best to register, it won't take long and will give you a lot of flexibility for later. 
3) you can shortlist your favorites and further screen them from your saved list.

NON-REGISTERED USERS: 
1) You can compare up to 4 products at a time to see their features.
2) You can add the products you are interested in to the inquiry basket while browsing. When done it will take you to the page where in you can add the total quantity you need for each of those products and specific requirements if any. It will further take you to the submit inquiry page from where you will follow the steps to fill the required details. 
3) After we receive your inquiry we usually get back to you by email within 24 hours with the estimated cost along with shipping costs which are not included in our prices. 

REGISTERED USERS: 
1) Sign in to your account and then start browsing to the categories and their catalogs. You will be able to view prices and add the products to your Favorite/Shortlist board to sort later as you browse.
2) Once done you can go to your shortlist and sort further which products you wish to inquire and add individual products to the inquiry from here.
3) Submit the inquiry, since you have registered already it will skip some of the steps for you. Make sure to write in details your requirement, quantity event date as it helps us you better.
4) After we receive your inquiry we usually get back to you by email within 24 hours with the estimated cost along with shipping costs which are not included in our prices.  

If you have any questions please contact us through the info given at the Contact us tab on the right panel of our website. 

FAQ’s

Q. I can't see prices of the products, how do we see prices? What do they include? 
A. To view prices you will have to create a quick log in account which will help you save your favorite shortlisted products, enable quicker inquiry submission when ready and ease of keeping track of orders and status. It is a very quick process and will work out very convenient for you for future use. 
The prices you see for products are for a minimum of 100 quantity with printing complimentary as mentioned on each product details. Some products/accessories do not qualify for this criteria and details are mentioned on their individual pages. Shipping from India to destination country is the only cost not included and will be calculated based on the product selected and quantity being ordered. Add-on Stationery if any being ordered will be an additional cost as well. 

 

Q. Can we order Samples? What is the cost? How much times does it take to receive them?
A. We have very limited copies of our designs. Hence, we cannot sell our samples, and send them to view only for a deposit which is refunded in full once you return these back to us at our USA address. You can order samples within the USA / Canada / UK or even visit us in person by setting up an appointment. Once samples are returned and upon receipt your deposit is refunded in full or credited towards your invoice if you place an order. Only the postage for both ways is payable by yourself. We can send you the prepaid return envelopes upon request.

 

Q. Why can’t I checkout right away and have to first submit an inquiry? Why someone does has to email or call me to speak first before proceeding further?
A. We offer specialized products many of which are custom made based on your requirements. Once we get your inquiry and we have spoken with you we are able to understand your need better and work with you more efficiently to make the right invitation or any other product for you. This has helped us all these years tremendously and build a better understanding with our client’s requirement thereby being able to work within their budgets and liking.
 

Q. What is the time-line for receiving the cards once order is placed.?
A.
For Pre-Designed cards once proof is approved the cards will be delivered to the destination in 10-12 working days approximately. (Weekends are not considered as working days for shipment.). Excludes Customs delays and additional time required for some countries.

For Custom Designer cards once proof is approved the cards will be delivered to the destination in 15-25 working days approximately depending on the style and work. (Weekends are not considered as working days for shipment.) Excludes Customs delays and additional time required for some countries.
 

Q. What does Pre-Designed cards mean, which ones are they?
A. Pre-Designed cards are the ones which cannot be customized with regards to changing paper, color, existing designs. However they can be personalized with your choice of wording, symbols etc. to make it the way you would like for your specific occasion.
All our MCR, VFB, VFBSO, RPCB, RPC, RPCH are from our Pre-Design collections.

 

Q. What does Custom Designer cards mean, what is their time line, and which ones are they?
A. Designer cards are the ones which are customizable. Their existing paper, color, designs are changeable. They can be mixed and matched with other designs or styles if needed. Price are subject to change when customization happen depending on what is being done. Only color or print changes usually do not affect prices as much. You will see many cards with religious symbols in designer catalogs, they are only examples, and you have to flexibility of not use those symbols and substitute them with your choice of designs/initials/symbols. If you like a particular card and do not like the color, or symbols, please REMEMBER they are changeable.
Our Designer cards are coded as AM, AMH, AMHL, AML, DPC, DPCH, DPCB.

 

Q. What Does an Invitation / Card Include? What if we need more inserts.?
A.
 All our invitations come with an outer envelope and either only one insert or a folder which holds two inserts. Every card details has it mentioned clearly what the specific card comes with. Additional inserts can be ordered for an extra cost for any of our invitations. 

 

Q. How do we order the Add-on Stationery? How closely are they matched to the invitations?
A. If made for a Pre-Designed card the Stationery will be closely matched, with similar paper and designs. Sometimes we get lucky and find same paper and designs and sometimes we find something very close. Either ways it turns out beautiful!.
For Designer Custom cards since we make them from scratch, every stationery ordered with them is made with same papers and designs.

 

Q. Can we order the stationery / Add-ons even if we do not order Invitations with Raniti?
A. Yes!! You can order whatever you need from us, we will make what you need and try to match it with what you already have.

 

Q. How can I place an order?
A. Once you receive an estimate from us and it is approved by you, we send you a payment link. Upon payment order is placed and we start the proof process followed by Manufacturing upon proof approval and dispatch upon completion of finished product.
 

Q. Where do we make a payment? I do not see a checkout page?
A. We do not facilitate online payment / checkout on our website. We send you a payment link separately through Secure PayPal server after your order is confirmed and estimate is accepted and you are able to make a payment using PayPal/Credit/Debit cards.

 

Q. What mode of Payments does Raniti LLC accept?
A. We accept all major Debit/Credit cards. When we send a payment link via our PayPal server, you can pay by PayPal, Credit card, Debit card whichever mode you are comfortable with. You need not be a PayPal user to use the other modes of payment. You will see options to follow instructions if you do not have a PayPal account.
We also accept Quick Pay by Chase to our Chase account. 

 

Q. When and how do we submit the wording for proof process?
A.
 When payment is made we send you a link which has many symbols/text options that you can choose to add to your invitations. We need the wording from you in a word document or in the email body with the codes of symbols you would like to use. Based on your inputs, our composers will we’ll create complete design and send you the proof in the required dimension (card size) via email. You can suggest changes as required; we will re-work the proofs until it is approved by you. Only when we receive a written confirmation and approval from client, we send it for production/printing. Revisions are allowed to a max of 7 only. After that every revision will be charged for. We strongly recommend you to print it every time you receive the proofs and thoroughly check it and send revisions all at one time, this enables us to work faster and more efficiently.

 

Q. How do we know of next steps after order goes into processing?
A.
 Once the order goes into processing, after a few days we will confirm the delivery address and details with you and give you an ETD (Estimated Time of Delivery). After that whenever the goods are shipped out, in a day or two we send you the tracking number to keep a track on the shipment.

 

Q. Which carriers do we use for shipping on all orders? How long does it take?
A.
 Our two main Delivery carriers are FedEx & DHL for our International order shipments. The usual delivery time is 3-5 working days. To some countries it takes 2-3 days additional.
We try and get the best possible price for shipping for you and use the carrier which gives the best price for your shipment.

 

Q. VAT charges: What are they and who is responsible to pay these?
A.
 VAT (Value Added Tax)if applicable in any specific countries for example: UK, Canada, Trinidad & Tobago is payable on the value of shipment that is declared on the shipment and is payable by the client who placed the order. Raniti LLC is not responsible for a client’s VAT charge. It varies with individual country's regulations and policies.

 

For any further questions you might have that are not listed above please contact us at info@raniti.com 

 

 

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